Privacy Policy

Effective Date: May 21, 2026

Welcome to Eldoraudio (https://eldoraudio.com). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our services.

1. Who We Are

Eldoraudio (“we,” “our,” or “us”) provides online tools that enable users to perform various audio and music-related functions and utilities, including AI-based services and machine learning tools written in Python. We are based in the United States and serve users worldwide.

2. Information We Collect

We may collect the following information:

• Names and email addresses
• Authentication data and contact preferences
• Billing and payment information (collected and stored by Paddle; we do not store card numbers)
• Files uploaded by users, including metadata

We may review uploaded files and metadata solely for the purpose of improving our services. We do not use user-uploaded files for training new ML models. We do not collect sensitive information such as health or biometric data.

3. Use of Information

We use your information to:

• Provide and maintain our services
• Process payments via Paddle
• Respond to inquiries and support requests
• Send promotional communications to users who opt in
• Improve and personalize user experience

4. Account Management and Deletion

You may request deletion of your account at any time by emailing us at contact@eldoraudio.com. We will process your request within 30 days. When your account is deleted:

• Your account record, email address, preferences, and processing history are permanently deleted from our database.
• Any active Pro subscription will be cancelled via our payment processor, Paddle.
• Any remaining Flex minute balance or subscription minutes are forfeited. Please contact us if you have questions about a refund before requesting deletion.
• Download links for processed output files expire approximately 1 hour after processing; account deletion does not accelerate this.
• Payment transaction records held by Paddle are retained according to Paddle's privacy policy and applicable legal requirements.

5. Cookies and Analytics

We use cookies to enhance your browsing experience. Google Analytics may collect data such as log information, device and location data. Users are presented with a cookie banner to accept or reject analytics cookies and can update preferences via the "Cookie Preferences" link in the website footer.

6. Legal Basis for Processing (EU/EEA/UK)

If you are located in the EU, EEA, UK, or associated regions, we process your data under legal bases such as your consent, contractual necessity, legal obligations, and legitimate interest.

7. Age Requirement

Eldoraudio is intended for users who are 18 years of age or older. By using our services, you represent that you are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we become aware that a user is under 18, we will terminate their account and delete their data.

8. Data Sharing and Third Parties

We do not sell, rent, or share your personal information with third parties, affiliates, or business partners. However, we use the following services:

• Google for sign-in authentication via Google OAuth (Privacy Policy)
• Google Analytics (Privacy Policy)
• Paddle for payment processing (Privacy Policy)

9. Security Measures

We use appropriate security practices including encryption, secure authentication, and access controls to protect user data. While we strive to protect your information, no system is entirely secure.

10. Data Retention

We retain personal data only while your account is active. If you delete your account, your account data is removed immediately. If your account is terminated by us, we may retain data for up to 3 months before permanent deletion.

File retention: Download links for processed output files expire approximately 1 hour after job completion. You can view your recent processed files on your Downloads page within that window. We do not guarantee long-term storage of any files; you are responsible for downloading and backing up your results promptly.

11. Your Rights

Depending on your location, you may have the right to:

• Access or correct your personal data
• Delete or export your data
• Withdraw consent or restrict processing
• File a complaint with a data protection authority

To exercise your rights, contact us at contact@eldoraudio.com.

12. International Transfers

Your data may be transferred to and processed in the United States. We take necessary steps to ensure your data is handled securely and in accordance with applicable laws.

13. California Privacy Rights

California residents have rights under the CCPA/CPRA, including the right to know, access, and delete personal data. We do not sell your information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of our website implies acceptance of the revised policy.

15. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: contact@eldoraudio.com
Operating as: Eldoraudio
Location: United States