Privacy Policy
Effective Date: July 29, 2025
Welcome to Eldoraudio (https://eldoraudio.com). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our services.
1. Who We Are
Eldoraudio (“we,” “our,” or “us”) provides online tools that enable users to perform various audio and music-related functions and utilities, including AI-based services and machine learning tools written in Python. We are based in the United States and serve users worldwide.
2. Information We Collect
We may collect the following information:
- Names, phone numbers, and email addresses
- Usernames and passwords
- Authentication data and contact preferences
- Billing addresses and credit/debit card numbers (via Stripe)
- Files uploaded by users, including metadata
We may review uploaded files and metadata solely for the purpose of improving our services. We do not collect sensitive information such as health or biometric data.
3. Use of Information
We use your information to:
- Provide and maintain our services
- Process payments via Stripe
- Respond to inquiries and support requests
- Send promotional communications to users who opt in
- Improve and personalize user experience
4. Account Management
Users may request to update or delete their account by contacting us at contact@eldoraudio.com. We retain personal information for 3 months after account termination, after which it is permanently deleted.
5. Cookies and Analytics
We use cookies to enhance your browsing experience. Google Analytics may collect data such as log information, device and location data. Users are presented with a cookie banner to accept or reject analytics cookies and can update preferences via the "Cookie Preferences" link in the website footer.
6. Legal Basis for Processing (EU/EEA/UK)
If you are located in the EU, EEA, UK, or associated regions, we process your data under legal bases such as your consent, contractual necessity, legal obligations, and legitimate interest.
7. Children’s Privacy
Our service is primarily intended for adults, but may be used by minors under 18. We do not knowingly collect data from children under 13 without verifiable parental consent.
8. Data Sharing and Third Parties
We do not sell, rent, or share your personal information with third parties, affiliates, or business partners. However, we use the following services:
- Google Analytics (Privacy Policy)
- Stripe for payment processing (Privacy Policy)
We may display third-party ads on our website, but we do not share any personal user data with advertisers.
9. Security Measures
We use appropriate security practices including encryption, secure authentication, and access controls to protect user data. While we strive to protect your information, no system is entirely secure.
10. Data Retention
We retain personal data only while your account is active and for 3 months after termination. Uploaded files may be deleted earlier depending on system needs or upon user request.
11. Your Rights
Depending on your location, you may have the right to:
- Access or correct your personal data
- Delete or export your data
- Withdraw consent or restrict processing
- File a complaint with a data protection authority
To exercise your rights, contact us at contact@eldoraudio.com.
12. International Transfers
Your data may be transferred to and processed in the United States. We take necessary steps to ensure your data is handled securely and in accordance with applicable laws.
13. California Privacy Rights
California residents have rights under the CCPA/CPRA, including the right to know, access, and delete personal data. We do not sell your information.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of our website implies acceptance of the revised policy.
15. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: contact@eldoraudio.com
Company Name: Eldoraudio
DBA: Eldoraudio
Location: United States