Privacy Policy | Eldoraudio

Effective Date: April 30, 2026

Welcome to Eldoraudio (https://eldoraudio.com). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our services.

1. Who We Are

Eldoraudio (“we,” “our,” or “us”) provides online tools that enable users to perform various audio and music-related functions and utilities, including AI-based services and machine learning tools written in Python. We are based in the United States and serve users worldwide.

2. Information We Collect

We may collect the following information:

Names and email addresses
Authentication data and contact preferences
Billing and payment information (collected and stored by Paddle; we do not store card numbers)
Files uploaded by users, including metadata

We may review uploaded files and metadata solely for the purpose of improving our services. We do not use user-uploaded files for training new ML models. We do not collect sensitive information such as health or biometric data.

3. Use of Information

We use your information to:

Provide and maintain our services
Process payments via Paddle
Respond to inquiries and support requests
Send promotional communications to users who opt in
Improve and personalize user experience

4. Account Management

Users may request to update or delete their account by contacting us at contact@eldoraudio.com. We retain personal information for 3 months after account termination, after which it is permanently deleted.

5. Cookies and Analytics

We use cookies to enhance your browsing experience. Google Analytics may collect data such as log information, device and location data. Users are presented with a cookie banner to accept or reject analytics cookies and can update preferences via the "Cookie Preferences" link in the website footer.

6. Legal Basis for Processing (EU/EEA/UK)

If you are located in the EU, EEA, UK, or associated regions, we process your data under legal bases such as your consent, contractual necessity, legal obligations, and legitimate interest.

7. Age Requirement

Eldoraudio is intended for users who are 18 years of age or older. By using our services, you represent that you are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we become aware that a user is under 18, we will terminate their account and delete their data.

8. Data Sharing and Third Parties

We do not sell, rent, or share your personal information with third parties, affiliates, or business partners. However, we use the following services:

Google Analytics (Privacy Policy)
Paddle for payment processing (Privacy Policy)

9. Security Measures

We use appropriate security practices including encryption, secure authentication, and access controls to protect user data. While we strive to protect your information, no system is entirely secure.

10. Data Retention

We retain personal data only while your account is active and for 3 months after termination. All uploaded input files and processed output files are automatically deleted within 24 hours of upload or job completion. We do not guarantee long-term storage of any files; you are responsible for downloading and backing up your own results promptly.

11. Your Rights

Depending on your location, you may have the right to:

Access or correct your personal data
Delete or export your data
Withdraw consent or restrict processing
File a complaint with a data protection authority

To exercise your rights, contact us at contact@eldoraudio.com.

12. International Transfers

Your data may be transferred to and processed in the United States. We take necessary steps to ensure your data is handled securely and in accordance with applicable laws.

13. California Privacy Rights

California residents have rights under the CCPA/CPRA, including the right to know, access, and delete personal data. We do not sell your information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of our website implies acceptance of the revised policy.

15. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: contact@eldoraudio.com
Operating as: Eldoraudio
Location: United States